Your online business is real. Orders will be made, questions will be asked; So service and support is needed. Organize it!
There are 2 ways to organize your efforts:
1.) Integration in your traditional business proces
Make sure you are not going to waste any time on maintaining customerinformation, productinformation and copying orders from internet. Let systems do the work. And make sure that an internetorder gets as much care and attention as another order. Make sure you know your online customers. dackus it works can take care of connecting your legacy systems with your webshop.
2.) Building a whole new division working via internet
Seperate your online business, different people, different entity, different business process. Don't forget to consider the advantages and knowledge your current business has. dackus it works advises in this case to consider our solution to connect your online business to opensource webERP software or f.i. Exact Globe. See our e-commerce section.